Reference

How rajaspin Handles Your Account Data

Your account data — from your registered wallet details to your session activity — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayCookie & Session ControlsData Access RequestsIndonesia-Region Policy

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Data Handling, Cookies, Retention and Account Security

We apply encryption to data in transit and at rest. Your account password is hashed — we cannot read it, and neither can our support staff. When you contact us about a withdrawal or deposit issue involving DANA, OVO, or GoPay, our team verifies your identity through your registered contact detail and a one-time code sent to your account, not by asking for your wallet PIN.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your account settings or your browser controls at any time.

Data Retention

Account data is kept for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of retained data by contacting our support team.

Account Security

Each login is checked against your registered device pattern. If a new device or location is detected, we send a verification code to your registered contact before granting access to the account.

Data Change Requests

You have the right to request correction or deletion of your personal data. Submit your request through live chat or email with your account ID, and we will respond within the timeframe required by applicable local law.

Understand What Data We Collect and Why

rajaspin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on rajaspin, we collect the information needed to run your account: your registered name, contact details, and the wallet identifier you use for deposits via DANA, OVO, or GoPay. We do not store your full wallet PIN or payment credentials —

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those stay inside your e-wallet app. What we do retain is the transaction reference, amount, and timestamp so our support team can verify any deposit or withdrawal query you raise. We also collect session data: your device type, browser version, and IP address. This helps us
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detect unusual login attempts and keep your account secure. Players in Yogyakarta and across Indonesia access the lobby through mobile browsers, and session data lets us confirm that each login matches your usual device pattern. If something looks off, we flag it before any account action
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is processed. Data we collect is used only for account operation, fraud prevention, and service improvement. We do not sell your personal data to third parties. Availability of this service depends on local law and is accessible only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data or Privacy Request

Common Questions About Your Privacy on rajaspin

These are the questions we hear most often about how we handle account data, wallet information, and your rights as an account holder.

We collect your registered name, contact details, and the wallet identifier linked to your DANA, OVO, or GoPay account. We also log session data such as device type and IP address for security purposes.

No. Your wallet PIN and full payment credentials remain inside your e-wallet app. We only retain the transaction reference, amount, and timestamp needed to verify deposit and withdrawal queries.

Contact our support team via live chat or email with your account ID and registered wallet type. We will confirm your identity and provide a summary of retained data within the applicable timeframe.

Yes. Submit a deletion request through live chat or email. We will process it in line with applicable local law. Some data may be retained for the period required by regulation even after account closure.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can adjust or withdraw cookie consent at any time through your account settings or your browser controls.

Only authorised support and operations staff can access account data, and only when needed to resolve a query or investigate a security issue. We do not sell or share your data with third-party advertisers.

How rajaspin Handles Your Account Data

Data Handling, Cookies, Retention and Account Security

Cookie Policy

Data Retention

Account Security

Data Change Requests

Reach Us About Your Data or Privacy Request

Common Questions About Your Privacy on rajaspin

01 What personal data does rajaspin collect when I open an account?

02 Does rajaspin store my DANA, OVO, or GoPay PIN or full payment credentials?

03 How can I request a copy of the data rajaspin holds on my account?

04 Can I ask rajaspin to delete my personal data?

05 How does rajaspin use cookies and can I turn them off?

06 Who can access my account data inside rajaspin?

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