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Understand the Terms Before You Start

These terms and conditions set out the rules that apply when you open and use your rajaspin account. Access to our lobby, wallet transactions via DANA, OVO, or GoPay, and all account activity are subject to these terms — availability depends on local law…

Account Eligibility RulesDANA · OVO · GoPay Wallet TermsFair Use & Account ConductJurisdiction-Dependent AccessYour Rights & Responsibilities
rajaspin Understand the Terms Before You Start
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you need to raise a formal account query — including wallet disputes, account suspension notices, or eligibility questions — our support team handles these through the channels below. Players in Batam and across Indonesia can reach us around the clock for account-related matters.

Live Chat Support Open the live chat window from your account dashboard for real-time help with terms queries, wallet disputes, or account access issues.
Email Support Send formal account or terms-related requests to our support email. We aim to acknowledge all written queries within one business day.
Help Centre Our help centre covers common terms questions — account eligibility, wallet linking rules, and what happens when terms are updated.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security and data handling are built into how rajaspin operates day to day. We apply account-level protections at login, during wallet transactions, and when you request any account change. Here is what that looks like in practice.

Login & OTP Verification Every account login is protected by OTP verification sent to your registered number. We do not process wallet changes — including DANA, OVO, or GoPay relinking — without a confirmed OTP step.
Data Retention Policy We retain your account data and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of your stored data via our support email.
Cookie & Session Handling We use session cookies to keep your account active while you browse the lobby. These expire when you log out. Persistent cookies for preferences can be cleared from your browser settings at any time.
Requesting Account Changes To update registered details — wallet number, contact email, or account name — submit a verified request through live chat or email support. Changes take effect after identity confirmation is complete.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

These terms apply to anyone who opens an account on rajaspin. Access is available where local law in Indonesia permits. If your region restricts access, these terms do not create an entitlement to use the platform.

We may update these terms when required by operational or regulatory changes. We will notify you via your registered contact before material changes take effect. Continued account use after that point means you accept the update.

After account closure, we retain your transaction records and identity data for the period required under applicable regulations. You can request a copy of your stored data by contacting our support team via email.

Raise the dispute with us first through live chat or email, referencing your transaction ID and the wallet used — DANA, OVO, or GoPay. We will investigate and respond before any escalation to the wallet provider is appropriate.

Duplicate account registration, providing false eligibility information, misuse of wallet linkage, or activity that breaches these terms can result in suspension. We will notify you of the reason and the steps to resolve it.

Submit a verified request through live chat or our support email. We confirm identity before processing any change to your registered wallet number, contact details, or account name. Changes are not applied until verification is complete.